The story
The Mindset: Customer-Obsessed, Product-Minded.
I am Kati, a Client Success leader who believes great customer retention is built on strong product alignment. Over the last 15 years, I have built and scaled up Account Management, Customer Support, and Professional Services teams. I have operated both as a manager of managers and an individual contributor at large, international enterprises and lean, agile scale-ups.
Leadership pillars
Revenue Guardian
Accountable for €30M+ in recurring enterprise revenue; consistently exceeding retention and upsell targets.
Scale Architect
Experience expanding customer-facing teams from 8 to 25 members while streamlining global onboarding.
Product-Driven CS
Former Core Business Product Manager. I don't just triage issues — I work with Scrum teams to fix the core product and run analytics.