Track record

Experience, Milestones and Awards

A decade and a half of shipping outcomes across enterprise B2B SaaS — not activities.

Director of Client Success @ Wellhub

Munich & Remote

Jun 2022 – Present

Led the Client Success and Wellbeing Engagement teams (8 direct reports).

€30M+

ARR across highest-tier enterprise accounts

60%

of annual contract value onboarded personally

100%+

retention & upsell targets, consecutively since 2022

Munich

Feb 2020 – May 2022

Managed Client Success & Professional Services across 5 global markets. Secured the company's 2nd largest account.

8 → 25

team scaled during hypergrowth

75%

of company revenue driven by Professional Services team I built

-11%

reduction in customer onboarding time

Munich

Feb 2018 – Jan 2020

Revamped a core vertical for Accor, Shangri-La, Taj Hotels, OYO.

-20%

high-ticket churn prevented in 2019

new Analytics product launched for elite hospitality brands

Scaled 3 cross-functional dev teams (30 engineers) in DACH. Grew Scout24 account revenue +50% YoY.

Managed SAP implementations in APAC. Product managed digital solutions representing €20M in revenue.

Team Lead, Product Manager and Advisory Board Member. Drove Scrum for high-impact social initiatives.

Awards

Certifications

Education